App Message Spec
Inbox Recieved message Support vs Not support
| Messaging channel | Support | Not Support |
|---|---|---|
| TextImageVideoFileEmojiGif( .video)Audio（web&some device on app)Sticker(.webp)Avatar (,webp) | Audio(some device on App)Location Name Card PollEmoji reply on msg（partial emoji not support) | |
| TextImageVideoFileEmojiGif(.gif)Audio（web&some device on app)LIKE iconPost( only self-page post)Story Reply(only text)Sticker(.png )Avatar(.webp) | Audio(some device on app)Like on msgEmoji reply on msg | |
| TextImageVideoEmojiGif(.gif)Post( only self-page post)Audio（web&some device on app)Story Reply（comment text&emoji reply)Sticker(.gif) | Audio(some device on app)Story Reply（stick reply or Like)AvatarLike on msgEmoji reply on msg |
Inbox Replied message Support vs Not support
| Messaging channel | Support | Not Support |
|---|---|---|
| TextImageVideoFileEmojiAudio(on app) | StickerGif(Wts don’t support) | |
| TextImageVideoFileEmojiGif(file upload)Audio(on app) | Sticker | |
| TextImageVideoEmojiAudio(on app) | File(IG don’t support)Sticker |
Spec for Replied message on inbox and automation. Please note below spec before you prepare campaign materials.
| Messaging channel | Text without button | WhatsApp List | Text with button | Image size limit | Video size limit | Audio | File size limit |
|---|---|---|---|---|---|---|---|
| 2000 character | text：1024 characterButton not support URL | Text content:640 characterText on button:20characters | 5MBjpeg,jpg,png | 15MBmp4 | 15Mmp4,aac,ogg | 15MBPdf,txt,Word，Excel,Powerpoint | |
| 2000 character | Not supported | Text content:640 characterText on button:20characters | 8Mjpeg,jpg,png | 8Mmp4,mov | 8Mmp4,aac,wav | 8MPdf,txt,Word，Excel,Powerpoint,Gif(Recommend: less than 10 seconds,270x480) | |
| 1000character | Not supported | Text content:640 characterText on button:20characters | 8MBjpeg,jpg,png | 15MBmp4,mov | 8Mmp4,aac,wav | Not support |